Support and logging details

Support

Both EDB and HPE provide technical support for the use of these products. To get support, you must have a support contract in place at both EDB and HPE. You can open a support ticket with either vendor to start the process. If the support ticket shows that resources from the other vendor are required, open a support ticket with that vendor through normal support channels. This approach allows both companies to work together to help you as needed.

Logging

The following log files are available.

EDB Postgres Advanced Server logs

Navigate to the Data directory in your chosen EDB Postgres Advanced Server instance. From there, you can navigate to log or current_logfiles. Or, you can navigate to the postgresql.conf file, which you can use to customize logging options or enable edb_audit logs.

An example of the full path to view EDB Postgres Advanced Server logs is /var/lib/edb/as15/data/log.

EDB Postgres Extended Server logs

Navigate to the Data directory in your chosen EDB Postgres Extended Server instance. From there, you can navigate to log. Or, you can navigate to the postgresql.conf file, which you can use to customize logging options.

An example of the full path to view EDB Postgres Extended logs is /var/lib/edb-pge/15/data/log.

PostgreSQL Server logs

The default log directories for PostgreSQL logs depend on the operating system:

• Debian-based system: /var/log/postgresql/postgresql-x.x.main.log. X.x.

• Red Hat-based system: /var/lib/pgsql/data/pg_log

• Windows: C:\Program Files\PostgreSQL\9.3\data\pg_log

HPE logs

For HPE logging and support, contact the HPE Support team.